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2014 Practical Motorhome Customer Satisfaction Awards

Ben Tosspell Collect Practical Motorhome Award

Practical Motorhome's Rob Ganley (left) and Coast MD Robert Tuke (right) present Concorde's prize to Southdowns' Sales Manager, Ben Tosspell

28th January 2014

Concorde Wins Owner Satisfaction Survey

Practical Motorhome Magazine Readers Vote Concorde Top for Customer Satisfaction

The Great and and the good of the motorhome industry gathered in Manchester last Thursday to discover which manufacturers topped Practical Motorhome Magazine's annual Owner Satisfaction Awards.

The overall winner for new motorhomes was Concorde, the prestigious German motorhomes imported into the UK by Southdowns Motorhome Centre.

Bailey came in third place overall. Bailey were one of only two manufacturers to win back-to-back Gold Awards, for this year and last year.

In the survey, Gold Awards reflect a score of between 85-100%; Silver Awards go to those scoring 70-84%. Knaus was the highest-placed Gold Award winner for Best Manufacturer of Pre-owned Motorhomes, polling 98.9%.

Click here for our Concorde section

The awards ceremony took place in the World Room at the Caravan and Motorhome Show at EventCity in Manchester, in front of 60 representatives of manufacturers and dealers.

Southdowns Sales Manager, Ben Tosspell, collected the trophy for Concorde

"Concorde is our halo brand, one we are privileged to represent in the UK," he said. "If we can maintain that representation through satisfied customers, then we canít ask for anything else. "Itís great that itís coming from customers, people who are living it, touching it, breathing it - thatís the critical thing. If you upset a customer, youíd be surprised how quickly word gets around."

The Practical Motorhome Owner Satisfaction Awards is the best in the business.  To leave their feedback, readers fill in forms in the magazine, or enter online, via The awards have been going for 10 years, and itís the only reliability survey that includes pre-owned vans.

Click here to see more awards.


Concorde Charisma Motorhome Interior


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