01 November 2014
Product Recall: Calor 6Kg Lite Gas Cylinder
Certain gas bottles manufactured between 2008-2011 must be returned immediately
Calor Gas Ltd is issuing a product recall with immediate effect on all 6kg CalorLite® cylinders manufactured between 2008-2011 inclusive. All such cylinders must be returned to a local CalorLite® stockist immediately.Upon return, the customer will be issued with a free of charge replacement 6kg CalorLite® cylinder.
CalorLite® retail outlets can be found using the 'Find A Stockist' facility at www.calor.co.uk/find-a-stockist. Click on the CalorLite® Stockist box and press search. Or call 0800 783 4141.
How to identify a CALORLITE® Cylinder for recall
Cylinders manufactured in 2008, 2009, 2010 and 2011 are covered by the recall. The date of manufacture of the cylinder can be found in two places on the cylinder base ring:
In a box adjacent to the words 'Property of Calor Gas Ltd' there are
two letters, then two numbers which denote the year of manufacture,
followed by one letter. Cylinders to be recalled are 08, 09, 10, and 11. This example shows a manufacture date of 2010 i.e. AP 10 B. | |
At the very bottom of the base ring the third row of text shows the date
of manufacture i.e. 2008, 2009, 2010 or 2011. Cylinders to be recalled are 2008, 2009, 2010, and 2011. This example shows a manufacture date of 2010 i.e. 2010/02 |
|
Please carefully examine the cylinder tare disc. Any
6kg CalorLite® cylinder which has already been recalled, tested, and
confirmed as safe for use will have a small hole (5.5mm diameter)
punched into the tare disc. These cylinders are safe to use. They do not need to be returned to Calor, even if the date is 2008, 2009, 2010, or 2011. |
Frequently Asked Questions
What has happened?
Calor issued a product recall on 16th September 2014 with immediate effect for
all 6kg Calor Lite® cylinders (pictured) manufactured between 2008-2011
inclusive, following concerns regarding the potential deterioration of the
cylinder. A small number of 6kg Calor Lite® cylinders have been found to be
showing signs of premature internal deterioration which over time could
potentially lead to a gas escape.
Have there been any consumer incidents?
There have been no reported consumer incidents to date.
Are any other Calor cylinder types or sizes affected?
The 6kg Calor Lite® cylinder is the only cylinder that is affected by the
recall.
What has caused the deterioration?
The cause has not yet been identified. We are currently awaiting results from
testing undertaken by an independent specialist metallurgist and our internal
Calor specialists, who are working to ascertain the cause of the deterioration.
Which cylinders are included in the recall?
All 6kg Calor Lite® cylinders manufactured in 2008, 2009, 2010 or 2011 are
included in the recall and must be returned to a Calor Lite® retail outlet
immediately.
6kg Calor Lite® cylinders manufactured in 2012, 2013 or 2014 are not affected
and are safe to use.
I have a 6kg CalorLite® cylinder - what should I do?
All 6kg Calor Lite® cylinders manufactured in 2008, 2009, 2010 or 2011 must be
returned to a 6kg Calor Lite® retail outlet immediately.
Any 6kg Calor Lite® cylinder which has already been recalled, tested and
confirmed as safe for use will have a small hole (5.5mm diameter) punched into
the silver tare disc located on the shroud of the cylinder. These cylinders are
safe to use. They do not need to be returned to Calor, even if the date is 2008,
2009, 2010, or 2011.
How can I find my nearest Calor Lite retail outlet?
There are c.800 6kg Calor Lite® retail outlets across GB participating in the
product recall, including all major Calor Centres, Calor Direct sites, stockists
and dealers.
You can locate your nearest 6kg Calor Lite® retail outlet by using Calor's
'Find-A-Stockist' facility at www.calor.co.uk/find-a-stockist
Can any other Calor cylinder sizes be exchanged?
The only cylinder that can be issued as a free of charge replacement is a 6kg
Calor Lite®.
What will Calor offer me when I return my cylinder?
Upon return of your cylinder to a 6kg Calor Lite® retail outlet, regardless of
how much gas has been used, you will be issued with a full, free of charge
replacement 6kg Calor Lite® cylinder.
Will I be charged for the gas and/or a new cylinder hire charge?
No, the replacement 6kg Calor Lite® will be issued entirely free of charge if
you are returning a cylinder as part of the recall.
What should I do if I smell gas?
If you suspect a gas leak, ring the Calor Emergency Service on 0345 7 444 999,
but call 999 immediately if there is any sort of fire.
Move the cylinder to a safe, open, well-ventilated place, away from any
potential sources of ignition.
Where can I get more information?
Calor has set up a dedicated phone line for any customers who have further
questions regarding the product recall. The number to call is 0800 783 4141.
See Also: Other News Stories
Burstner Sovereign Collection Continues For 2016 |
Iveco Daily Returns To Concorde Cruiser Range |
Burstner Ixeo Now with Lengthways Drop-Down Bed |
Knaus Sun I Tag-Axle Flagship Launched |
New Motorhome Service Centre Opens
Concorde Himmelfahrt Event 2015 |
Laika on Dakar Race with Honda |
Product Recall: CalorLite 6Kg Gas Cylinders |
Carthago add More Style to Chic |
No More Strip Camping |
IH Ramp Up Production for 2015 |
Concorde Jubilee Editions |
Burstner Launch 2015 Season Line-Up |
The DVLA Scrap The Tax Disc |
100km London2Brighton Challenge |
Uwe Klos 1963-2014 |
Gold Customer Satisfaction Award |
Concorde Top For Customer Satisfaction |
The 2014 Motorhome Awards |
Caravan Club Ultimate Dream Machines Test |
Grand Panorama Best Luxury Motorhome Over £100,000 |
Burstner Brevio Best Compact Motorhome |
Dometic Gas Level Pen is Best Accessory |
Changes On-Site at Southdowns Motorhome Centre |
New Bailey Autograph Six-Year Endurance Test |
Knaus Sky I Wins Best A-Class Award |
Bailey Launch Approach Autograph |
Laika's 20,000th Ecovip |
Download Latest 'Voyage' Southdowns Newsletter |
New Double Decker Concorde!! |
Phil & Kate's Three Peaks Challenge |
T@B Makes Exhibition in Cornwall |
More News...
See Also: Other Sections
About Us |
News |
Events |
Awards |
Testimonials |
Tests & Reviews |
Aftersales |
What's New